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Using the QFD Approach for Developing Service Transactions
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Using the QFD Approach for Developing Service Transactions
Type
conference paper
Date Issued
1999-01-01
Author(s)
Herrmann, Andreas
Huber, Frank
Language
English
HSG Classification
not classified
Refereed
No
Book title
Proceedings of the 9th Workshop on Quality Management in Services of the European Institute for Advanced Studies in Management
Start page
34
End page
43
Pages
10
Event Title
9th Workshop on Quality Management in Services of the European Institute for Advanced Studies in Management
URL
https://www.alexandria.unisg.ch/handle/20.500.14171/59976
Subject(s)
other research area
Division(s)
ICI - Institute for C...
Eprints ID
2750