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EQ und DLQ: Emotionale Intelligenz und Dienstleistungsqualität im Kundenkontakt
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EQ und DLQ: Emotionale Intelligenz und Dienstleistungsqualität im Kundenkontakt
ISBN
3409116397
Type
book section
Date Issued
2001
Author(s)
Tomczak, Torsten
Finsterwalder, Joerg
Editor(s)
Bruhn, Manfred
Stauss, Bernd
Language
German
HSG Classification
contribution to scientific community
Refereed
No
Book title
Dienstleistungsmanagement
Publisher
Gabler
Publisher place
Wiesbaden
Start page
375
End page
403
Pages
29
URL
https://www.alexandria.unisg.ch/handle/20.500.14171/73658
Subject(s)
business studies
Division(s)
ICI - Institute for C...
ITEM - Institute of T...
EMBA - Executive MBA
Eprints ID
35323