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Mobile Claims Assistance
Type
conference paper
Date Issued
2009-11-22
Author(s)
Abstract
When it comes to vehicle accidents, people are stressed out and
overstrained, even if it is just a car body damage and no one is
hurt. They often lack adequate and immediate assistance and may
worry about the lengthy and paper-based loss report to their insurance
carrier. At the same time, it is crucial for insurance companies
to receive early and detailed case circumstances in order to
decrease costs and assist customers with value-added services.
Against this background, we propose the usage of mobile phones
in order to assist people in the aftermath of an accident. We
present a concept for mobile claims assistance along with a prototypical
implementation that features an asynchronous communication
between mobile phones and claims management enterprise
systems based on mobile Web Services. Finally, we discuss the
user perspective on mobile insurance applications and present data
we collected using a combination of focus groups and user surveys
overstrained, even if it is just a car body damage and no one is
hurt. They often lack adequate and immediate assistance and may
worry about the lengthy and paper-based loss report to their insurance
carrier. At the same time, it is crucial for insurance companies
to receive early and detailed case circumstances in order to
decrease costs and assist customers with value-added services.
Against this background, we propose the usage of mobile phones
in order to assist people in the aftermath of an accident. We
present a concept for mobile claims assistance along with a prototypical
implementation that features an asynchronous communication
between mobile phones and claims management enterprise
systems based on mobile Web Services. Finally, we discuss the
user perspective on mobile insurance applications and present data
we collected using a combination of focus groups and user surveys
Project(s)
Language
English
Keywords
Mobile Computing
Mobile Web Services
Prototype
Assistive
Technologies
Technologies
Emergency Response
Claims Management
HSG Classification
contribution to scientific community
Refereed
Yes
Book title
Proceedings of the 8th International ACM Conference on Mobile and Ubiquitous Multimedia
Publisher
ACM Digital Library
Start page
1
End page
9
Pages
9
Event Title
8th International ACM Conference on Mobile and Ubiquitous Multimedia
Event Location
Cambridge, UK
Event Date
22.-25.11.2009
Subject(s)
Division(s)
Eprints ID
56457