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Process-Centric Business Intelligence
Journal
Business Process Management Journal
ISSN
1463-7154
ISSN-Digital
1758-4116
Type
journal article
Date Issued
2009
Author(s)
Research Team
IWI1
Abstract
Purpose
– The purpose of this paper is to deliver an insight into the interaction effects of process‐oriented management and business intelligence (BI).
Design/methodology/approach
– The paper takes up publications from the fields of BI and business process management and analyzes the state‐of‐the‐art of process‐centric business intelligence (PCBI). To highlight the potentials and limitations of the concept, two exemplary use cases are presented and discussed in depth. Furthermore, a vision for the technical implementation is sketched.
Findings
– PCBI is found to play an important role in an organization's strive for competitiveness. The concept's potential benefits are significant. However, the overall levels of adoption and maturity of the concept within real‐world organizations appear to be rather low at the moment.
Research limitations/implications
– The paper discusses solely two exemplary use cases – the most that could be done within the scope of a journal publication. Therefore, the explanatory power and the representativeness of the results need to be scrutinized in detail.
Practical implications
– The paper highlights the practical significance of PCBI. It therefore represents a useful source of information for both practitioners and academics who are interested in improving the efficiency and effectiveness of an organization's information supply in support of its processes.
Originality/value
– The paper motivates, describes, and analyzes the concept of PCBI. Furthermore, it provides examples of the concept's adoption and benefits from a practitioner's point of view.
– The purpose of this paper is to deliver an insight into the interaction effects of process‐oriented management and business intelligence (BI).
Design/methodology/approach
– The paper takes up publications from the fields of BI and business process management and analyzes the state‐of‐the‐art of process‐centric business intelligence (PCBI). To highlight the potentials and limitations of the concept, two exemplary use cases are presented and discussed in depth. Furthermore, a vision for the technical implementation is sketched.
Findings
– PCBI is found to play an important role in an organization's strive for competitiveness. The concept's potential benefits are significant. However, the overall levels of adoption and maturity of the concept within real‐world organizations appear to be rather low at the moment.
Research limitations/implications
– The paper discusses solely two exemplary use cases – the most that could be done within the scope of a journal publication. Therefore, the explanatory power and the representativeness of the results need to be scrutinized in detail.
Practical implications
– The paper highlights the practical significance of PCBI. It therefore represents a useful source of information for both practitioners and academics who are interested in improving the efficiency and effectiveness of an organization's information supply in support of its processes.
Originality/value
– The paper motivates, describes, and analyzes the concept of PCBI. Furthermore, it provides examples of the concept's adoption and benefits from a practitioner's point of view.
Language
English
HSG Classification
not classified
Refereed
Yes
Publisher
Emerald
Publisher place
Bradford
Volume
15
Number
3
Start page
408
End page
429
Pages
22
Subject(s)
Division(s)
Eprints ID
67745