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Understanding Customer Loyalty in the Insurance Industry: The Emotional Difference
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Understanding Customer Loyalty in the Insurance Industry: The Emotional Difference
Type
conference paper
Date Issued
2005-06-04
Author(s)
Maas, Peter
Graf, Albert
Kaeslin, Bruno
Language
English
HSG Classification
not classified
Refereed
No
Event Title
4th ServSIG Services Research Conference
Event Location
Singapore
Event Date
02.-04.06.2005
URL
https://www.alexandria.unisg.ch/handle/20.500.14171/84698
Subject(s)
business studies
Division(s)
I.VW - Institute of I...
Eprints ID
29922