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Caring for Clarity in Knowledge Communication
Journal
Journal of Universal Computer Science
ISSN
0948-695X
ISSN-Digital
0948-6968
Type
journal article
Date Issued
2011-06
Author(s)
Abstract
Knowledge communication is an essential mechanism to facilitate intra- and inter-organizational knowledge transfer. In order to improve the efficiency of knowledge communication, organizations need to pay particular attention to the clarity of conveyed knowledge in order not to create confusion, misunderstandings, or misapplication of knowledge. In this contribution, we show where and how the concept of clarity matters for knowledge management in general, and for knowledge communication in particular. We review and operationalize the clarity concept so that it can become the object of a systematic management effort. Furthermore, we show ways of how clarity can be pro-actively and systematically managed. We have tested our conception of clarity in a survey on clarity in knowledge-focused presentations, and we present the results in this article. An outlook on future research on clarity in knowledge management concludes the contribution.
Language
English
Keywords
PowerPoint presentations
clarity
cognitive load theory
knowledge communication
knowledge transfer
HSG Classification
not classified
Refereed
Yes
Publisher
Springer
Publisher place
Heidelberg
Volume
17
Number
10
Start page
1455
End page
1473
Pages
19
Subject(s)
Division(s)
Eprints ID
72713