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Publication Using Customer Data and Feedback to Optimize Products and Services(Springer Fachmedien Wiesbaden, 2025-02-13)The market’s increasing diversity of providers, products, and services confronts today’s companies with expanding customer demands and desires for immediate, individual treatment. Systematically managing customer data and concretely collecting and using feedback makes an effective and efficient customer approach possible, and also facilitates the individualization and optimization of services and products. This chapter deals with the preconditions, options for action, and effects of individualized service design. First, we discuss the necessity of data collection and enrichment as a basis for the use of customer data. Subsequently, we demonstrate possibilities and design measures in interaction and performance optimization through concrete examples. At the end of the chapter, we summarize relevant findings for decision-makers with guiding questions for a management-oriented approach in customer-data-centric product and service design. - Some of the metrics are blocked by yourconsent settings
Publication Skill requirements versus workplace characteristics: Exploring the drivers of occupational gender segregation(2025)What role do skill requirements play in gendered occupational preferences? Previous research has emphasized workplace characteristics such as salaries and family-friendly work hours. Less attention has been paid to skill requirements, even though they are an important part of job descriptions and serve as reference points for individuals' assessment of their suitability for occupations. Using a choice experiment among Swiss adolescents who are in the process of choosing their vocational training occupation, this paper demonstrates that women and men have surprisingly similar preferences for workplace characteristics. In contrast, skill requirements are better predictors of gender differences in occupational preferences. We find that technical skills are critical in explaining gendered occupational preferences, with occupations that rely more heavily on new technologies attracting fewer women. At the same time, both genders prefer occupations that emphasize social interactions, suggesting that the prominent 'people' versus 'things' distinction does not adequately capture gendered occupational preferences. - Some of the metrics are blocked by yourconsent settings
Publication Auf dem Weg zu einem lebensdienlichen Performance Management(2025-02)Immer häufiger hört man die Forderung: Leistung muss sich wieder lohnen. Doch stellt sich nicht eher die Frage, welche Art von Leistung wir angesichts von Krisen, Umbrüchen und Unsicherheit brauchen und wie diese sich zum Vorteil der Mitarbeitenden und der Gesellschaft gestalten lässt? - Some of the metrics are blocked by yourconsent settings
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Publication Logistikmarktstudie Schweiz 02-2024: Trends, Nachhaltigkeit, Geopolitische Krisen, Automatisierung(GS1 Switzerland, 2024-07-01)The second issue of the Swiss Logistics Market Study in 2024 focuses on trends, sustainability, geopolitical crises and automation in the Swiss logistics market. The trend radar illustrates the current technological, social and economic trends in the Swiss logistics market and their dynamics. The focus of the analysis of developments in the freight transport market is on determining the sustainability of logistics. In addition, mode-specific developments in road, rail, air and shipping are examined in order to describe the current market situation. Besides the recurring static topics, the issue includes two dynamic topics, geopolitical crises and automation: the complexity along global trade routes is constantly increasing due to global crises. Established flows of goods have had to be adapted within a very short space of time, which is now leading to new challenges. Delays and cost increases in supply chains are the logical consequence. In this issue, we also explore the question of how much digitalisation actually makes sense. Could Switzerland be described as an Eldorado for automation in warehouse logistics? Issue 02-2024 of the Swiss Logistics Market Study provides answers to these and further questions. - Some of the metrics are blocked by yourconsent settings
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Publication Organizational unlearning as a process: What we know, what we don’t know, what we should know(2024-04-23)Although the field of organizational unlearning has recently gained increased interest, its conceptual foundations and raison d’être are still debated. In this review, we aim to revisit various discourses and arguments to advance the understanding of organizational unlearning in management and organization studies. Using an integrative literature review approach with systematic elements, we examine the existing body of research on organizational unlearning. We review the literature from different perspectives, focusing on a process-based understanding in terms of why and how organizations intentionally discard knowledge. Based on our review, we develop an integrative framework that portrays organizational unlearning as a dynamically unfolding process over time. We propose implications and offer research directions that will allow future researchers to develop a more profound understanding of the concept. - Some of the metrics are blocked by yourconsent settings
Publication “Ouch, that speed hurts”: How cost algorithms in modern autopilots change the aesthetics of flying airplanes(2024-12-18)In this paper, we draw attention to the so far largely ignored roles of cost saving software in transport and mobility systems. Based on an in-depth qualitative study of modern flying, we examine the ways in which cost-saving algorithms are increasingly used to bypass human operators and to make complex technological architectures work more efficiently. The case will study the implications of this ‘invisibilization’ of cost management by two types of cost management algorithms that are nowadays an integral part of airplanes’ autopilot: the cost index (CI) and take-off performance calculation (TOP). The study highlights how airlines, over time, have shifted from encouraging pilots to perform manual cost management towards letting the aircraft ‘think’ itself about what makes the flight most cost-efficient. We outline how this shift from explicitly fostering pilots’ cost sensibility towards implanting a cost-saving rationale into an airplane’s technological ‘brain’ fundamentally redefines the ways in which pilots see themselves, how they handle their instruments, what excites them about flying, and how they cope with non-routine situations. We show the unique ways in which such cost-saving algorithms in transport systems infuse us with cost-saving rationales.