Integrated Information Management
Type
applied research project
Start Date
01 January 2002
End Date
31 December 2013
URI
Status
ongoing
Keywords
Informationsmanagement
IT-Dienstleistungen
Industrialisierung
IT Management
IT Service Management
IT Controlling
Outsourcing / Sourcing
IT Produktionsmanagement
Description
Das Kompetenzzentrum "Industrialisierung des Informationsmanagements" (CC IIM) hat zum Ziel, aktuelle Defizite im Bereich des Managements von IT-Dienstleistungen zu beheben, indem professionelle Konzepte und Methoden aus reiferen Industrien (wie z.B. der Automobilindustrie) auf das Informationsmanagement übertragen werden.

Im Januar 2002 wurde das Kompetenzzentrum am Institut für Wirtschaftsinformatik der Universität St. Gallen in Kooperation mit führenden europäischen Unternehmen gegründet. Aktuelle Forschungsschwerpunkte sind: Multi-Sourcing im Gruppenkontext, Group IT Controlling, IT-gestütztes Dienstleistungsmanagement, Global Delivery Networks in IT Organisationen sowie IT Product-Performance-Management.
Leader contributor(s)
Member contributor(s)
Partner(s)
Allianz SE
Deutsche Bank
Swisscom IT Services
T-Systems
Funder(s)
Topic(s)
IT Management
IT Service Management
IT Controlling
Outsourcing / Sourcing
IT Produktionsmanagement
Method(s)
Design Research
Methodenkonstruktion: Fallstudien
Empirische Studien
Methodenentwicklung/Method Engineering
Referenzmodellierung
Range
Institute/School
Range (De)
Institut/School
Division(s)
Eprints ID
68052

Filters

Reset filters

Settings
Now showing 1 - 6 of 6
  • Publication
    Exploring The Shadows: IT Governance Approaches To User-Driven Innovation
    (Association for Information Systems, 2012-06-11)
    Györy, Andreas Antonius Béla
    ;
    Cleven, Anne
    ;
    Uebernickel, Falk
    ;
    Brenner, Walter
    Information Systems (IS) researchers traditionally have the assumption that Information Technology (IT) innovations are conceived within the IT department. Developments like ubiquitous computing, web services and the emerging culture of digital natives challenge this foundational assumption as they enable individuals to implement their own IT innovations quickly. Placing such empowered individuals into a strictly regulated IT environment will drive them away from the IT department and towards their own IT solutions and inevitably to non-compliance. Such user- or business-driven solutions are not necessarily the result of strict policies or limited user rights but may be caused by the inability of the IT department to fulfil business needs. The phenomenon of user-driven fulfilment of requirements is called Shadow IT (SIT). While receiving very limited scholarly attention, SIT is a widespread challenge amongst IT departments. We employ a triangulation approach using three independent data sources to address this phenomenon within the three domains of IS research, IS Security (ISsec), IT Governance (ITG) and Business IT Alignment (BITA). Our findings suggest that practitioners follow three different ITG approaches to SIT based on their business or IT strategy: IT-control, user-oriented and user-driven.
    Type: conference paper
    URL: http://aisel.aisnet.org/ecis2012/222/
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/91462
  • Publication
    Type: working paper
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/86683
  • Publication
    Service Operation Models of Manufacturers - Minimum Baseline for Process and Information Systems Capabilities
    (University of St. Gallen, 2014-09-01)
    Neff, Alexander Andreas
    ;
    Uebernickel, Falk
    ;
    Brenner, Walter
    In the last few years, services are continuously gaining importance for value generation of manufacturing firms. That services can lead to higher and more profitable growth especially in times of crises has been widely accepted. Manufacturers with a larger service operation in their business have a competitive advantage over their peers. However, a lot of money is still left on the table: service potential remains unrealized and many companies conceive services only in terms of providing spare parts. The road to becoming a service championa firm that provides a wide variety of services and manages the customer's operations is stony. To enter the service business, firms often need to adjust their whole business model and are confronted with physical resource limits. In addition to business challenges, a major obstacle lies in finding the appropriate IS support of the newly established service system. Existing IS applications in manufacturing firms are often ill-suited to provide the needed support. For instance, they do not adequately cover the customer interaction process or lack the required detail for technical descriptions on installed equipment. This paper aims at closing this gap by presenting a maturity model that includes five different service business models as well as the respective design of the IT landscape. The model is structured along the integration of service offering into the business model, from providing spare parts to managing the customer's operations, and clearly defines the necessary IT capabilities to implement a particular service model.In a detailed fashion, the model describes how the integration of services into the manufacturer's business model requires adaptations of the strategy, the organization, and its interaction with customers as well as investments in IT artifacts. Key elements of the model are performance measurement of industrial services, installed base management, mobile support for the serviceworkforce, integration of service and product data, and data quality assurance. The configurations of these elements vary along the five maturity levels of including services in the business model. The model allows practitioners to better self-assess their performance in the service business and can function as a basis for necessary investment decisions in order to expand and improve the service offering. In addition to presenting the maturity model, the paper provides input for reflection on how to achieve a successful transformation from product-centered to service-minded firms.
    Type: working paper
    Issue: Volume 2/2014
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/86428
  • Publication
    Finding Balanced Scorecards for Business Driven IT Service Portfolio Management: A Literature Review
    (IGI Publishing, 2012)
    Györy, Andreas Antonius Béla
    ;
    Cleven, Anne
    ;
    Uebernickel, Falk
    ;
    Brenner, Walter
    During the last decades information technology (IT) management has changed significantly. Starting from being a costly and rare resource in its very beginnings IT has evolved into a vital enabler for almost any kind of business today. This development demands for highly flexible management concepts allowing the business to actively control and govern IT performance. A meanwhile widely used approach for multi-dimensional performance measurement in the context of IT management is the Balanced Scorecard (BSC). With this article we aim at investigating the state of the art of IT BSC use through a comprehensive literature analysis. Moreover, we evaluate the adaptability of the different types of this concept to the most recent developments in IT management. Our findings show that even though an opulence of IT BSCs exists, they do not reflect recent developments of increased business orientation in IT management. We suggest that two new BSCs utilizing such business metrics need to be developed: A generic BSC for IT services and IT service portfolios.
    Type: journal article
    Journal: International Journal of IT/Business Alignment and Governance (IJITBAG)
    Volume: 3
    Issue: 1
    DOI: 10.4018/jitbag.2012010104
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/92521
  • Publication
    Type: journal article
    Journal: HMD : Praxis der Wirtschaftsinformatik
    Volume: 51
    Issue: 5
    DOI: 10.1365/s40702-014-0064-6
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/86271
  • Publication
    Finding the Right Balanced Scorecard for Business-Driven IT Management - A Literature Review
    (IEEE, 2012-01-04)
    Brenner, Walter
    ;
    Györy, Andreas Antonius Béla
    ;
    Uebernickel, Falk
    During the last decades information technology (IT) management has changed significantly. Starting from being a costly and rare resource in its very beginnings IT has evolved into a vital enabler for almost any kind of business today. This development demands for highly flexible management concepts allowing the business to actively control and govern IT performance. A meanwhile widely used approach for multi-dimensional performance measurement in the context of IT management is the Balanced Scorecard (BSC). With this article we aim at investigating the state of the art of IT BSC use through a comprehensive literature analysis. Moreover, we evaluate the adaptability of the different types of this concept to the most recent developments in IT management. Our findings suggest that two new scorecards need to be derived: the IT BSC for services and service portfolios.
    Type: conference paper
    DOI: 10.1109/HICSS.2012.280
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/92087
    Scopus© Citations 5