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PublicationNFC based service innovation in retail: An explorative study(Università di Verona, Facoltà di Economia, Departimento de Economia Aziendale, 2009-06-08)This paper presents the results of a questionnaire based survey conducted amongst European retailers on their plans and perceptions with regard to novel applications based on Near Field Communication (NFC) technology. Whilst the survey showed that retailers did evaluate the possible applications differently, none of them clearly stood out as the most beneficial one. NFC based services were on average conceded to be able to accelerate the checkout process at the point-of-sale. This is an important acknowledgment, as 65% of the respondents consider waiting lines which can occur at the checkout to hold the largest potential for an improvement of their customers' shopping experience. While the rate of agreement is somewhat smaller than in the case of process acceleration, retailers also concede that NFC applications could make shopping more convenient for their customers. On the other hand, none of the NFC-based applications seemed to yield cost saving potentials to the responding retailers. The most surprising result of the survey was the respondents' low expectations in regards to customer acceptance. This is in clear contrast to the reports on NFC trials which generally describe participants as enthusiastic about the technology.
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PublicationConnecting the Mobile Phone with the Internet of Things - Benefits of EPC and NFC Compatibility(n/a, 2007-03-13)This paper presents the Near Field Communication (NFC) and Electronic Product Code (EPC) technologies. While both are Radio Frequency Identification (RFID) technologies, there are several compatibility issues which could prevent both technologies from achieving their full potential. This paper describes the technologies' common potentials, open issues, and finally the necessary steps to achieve the compatibility of both technologies. According to the ABI Research several billion NFC compatible devices will be shipped to consumers within the next 5 years. This would make them the largest RFID reader infrastructure world wide. A lack of compatibility of item level RFID tags could prevent consumers from reading these tags. The paper can be downloaded from the conference website: http://www.rfidconvocation.eu/papers%20not%20presented.htm
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PublicationA quantitative Evaluation of NFC based contactless Payment Systems in Retail(Università di Verona, Facoltà di Economia, Departimento de Economia Aziendale, 2009-06-08)
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PublicationNFC applications for stationary retail - lessons from the EU project StoLPaN( 2007-11-26)Near Field Communication (NFC) offers the technical basis to implement many interesting applications for the use in retail stores. The smart card emulation mode offers the possibility to accelerate the payment part of the checkout process, which according to an IBM study constitutes the biggest potentials in customer service improvement for 95% of the retailers. The use of NFC devices as loyalty cards not only accelerates the checkout process further, but gives retailers a new momentum to increase the number of program participants. The increasing saturation of wallets through an increasing number of credit cards has somewhat limited the possibility of these programs to grow.
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PublicationNear Field Communication Use in Retail Stores : Effects on the Customer Shopping Process(Gesellschaft für Informatik e.V. (GI), 2009-03-03)This paper explores NFC based applications adequate for the use in retail stores and analyses the influence that these could have on the prevailing customer shopping process. It emphasizes the fact that NFC could provide shoppers with more benefits beyond faster payments. On the one hand, NFC based rebate coupons and loyalty cards could further accelerate the check-out process. On the other hand, NFC devices could be used to support customers with more information on available products. This could also reduce the customers' need for store personnel assistance. The paper concludes that NFC would not fundamentally change the customer shopping process but merely support it. This research was partially funded by the European Union through the FP6 project StoLPaN.
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PublicationConnecting Mobile Phones to the Internet of Things: A Discussion of Compatibility Issues between EPC and NFC(Association for Information Systems, 2007-08-09)