Gebauer, HeikoHeikoGebauerKrempl, RegineRegineKremplFleisch, ElgarElgarFleisch2023-04-132023-04-132008-05-05https://www.alexandria.unisg.ch/handle/20.500.14171/7838910.1108/14601060810869875deCustomer service managementIndustrial servicesCritical success factorsManufacturing industriesService development in traditional product manufacturing companiesjournal article