2023-04-132023-04-13https://www.alexandria.unisg.ch/handle/20.500.14171/57649What do hospitals do to prepare for, work through, and learn from the COVID-19 pandemic? We coin the term “pandemic care” indicates that health providers adapt their processes, structures, routines as they engage with the pandemic. The adaptations occur simultaneously and under time pressure on three entangled levels: the micro-level of patient treatment; the meso-level of mobilizing and maintaining resources for patient treatment; and the macro-level of the organization’s environment in coordinating with others on patient treatment and resources.healthcare managementCOVID-19organizational resilicencereal-time case studyapplied research project