2023-04-132023-04-13https://www.alexandria.unisg.ch/handle/20.500.14171/58406An energetic workforce is imperative for corporate success. Companies with high productive energy are more efficient, perform better, and have more satisfied customers compared to companies with low energy (Bruch & Vogel, 2011). However, organizations fail to reach their full potential and the highest level of organizational energy (Cameron & Caza, 2004). They lack knowledge on how to unleash and sustain employees' collective enthusiasm, mental alertness, and productive behavior. This project aims to identify new linkages, mechanisms, and contingencies on how to stimulate and reinforce an energetic working climate via customers. In this endeavor, three large-scale survey studies across industries with three different conceptualizations of positive customer influences (i.e. positive customer feedback, customer recognition, and customer passion) were carried out.Organizational developmentinnovationorganizational energyorganizational climatecustomer influencespositive organizational scholarshiphuman resourcesleadershipdissertation project