2023-04-132023-04-13https://www.alexandria.unisg.ch/handle/20.500.14171/58831The work at hand has given me the opportunity to experience and analyze change management in practice. I gained some insight into this issue in the Swiss Raiffeisen Group, a successful and exceptional enterprise in the Swiss banking sector. The insight into this complex enterprise made clear to me how effective such managerial practices, which I had rarely found in books until now, could be. These observations were challenging for me, because I could apply none of my previously learned management concepts and instruments to these practices. At first I found it difficult not only to analyze or interpret these management procedures, but even describing them posed a challenge. However, I was convinced of the effectiveness of these procedures in change processes. Question The question that plagued me for three years was to understand which management practices are effective in the change process of a highly decentralized enterprise. The extremely decentralized structure of the Raiffeisen Group and its legal form - it is a cooperative banking network - bore distinct parallels to NPOs. Thus another question arose: What can the NPO managers of the Raiffeisen Group learn about the effective management of change processes?Strategic ManagementNonprofit-Managementhabilitation project