How Robotic Customer Service Impacts Consumers’ Evaluation of the Firm, (Special Session on "Consumer Consequences of Robotic Replacement")

Castelo, NoahNoahCasteloBoegerhausen, JohannesJohannesBoegerhausenHildebrand, Christian AlexanderChristian AlexanderHildebrandHenkel, AlexAlexHenkel2023-04-132023-04-132020https://www.alexandria.unisg.ch/handle/20.500.14171/112618enHow Robotic Customer Service Impacts Consumers’ Evaluation of the Firm, (Special Session on "Consumer Consequences of Robotic Replacement")conference paper