Schwaninger, MarkusMarkusSchwaningerMoreno-Díaz, RobertoPichler, FranzQuesada-Arencibia, Alexis2023-04-132023-04-132018https://www.alexandria.unisg.ch/handle/20.500.14171/101568enAnticipating the Unexpected: Simulating a Health Care System Showing Counterintuitive Behaviorbook section