Uebernickel, FalkFalkUebernickelZarnekow, RuedigerRuedigerZarnekowScheeg, JochenJochenScheegEbert, ChristofDumke, Reiner2023-04-132023-04-132007https://www.alexandria.unisg.ch/handle/20.500.14171/8208910.1007/978-3-540-71649-5_12Concepts for measuring and controlling IT services costs are becoming progressively more important for IT service providers. Due to cost pressure, the need for business-process innovation and IT production-process improvement, service providers face the difficulty of measuring, calculating and controlling IT service costs at a fine-grained level. This contribution illustrates how a service-oriented cost measurement and accounting system was applied to a legal entity of a German telecommunication provider during 2006. In: "Controlling for IT and Software"enIS-ControllingCCIIMbook section