Schagen, AlexanderAlexanderSchagenGnoth, JürgenJürgenGnothBelz, ChristianChristianBelzZupancic, DirkDirkZupancicVergani, GianniGianniVergani2023-04-132023-04-132009-05-26https://www.alexandria.unisg.ch/handle/20.500.14171/76084enAntecedents and Consequences of Customer Activitiesconference paper