Face Forward: How Employees’ Digital Presence on Service Websites Affects Customer Perceptions of Website and Employee Service Quality

Herhausen, DennisDennisHerhausenEmrich, OliverOliverEmrichGrewal, DhruvDhruvGrewalKipfelsberger, PetraPetraKipfelsbergerSchögel, MarcusMarcusSchögel2023-04-132023-04-132020-07-15https://www.alexandria.unisg.ch/handle/20.500.14171/11196110.1177/0022243720934863enFace Forward: How Employees’ Digital Presence on Service Websites Affects Customer Perceptions of Website and Employee Service Qualityjournal article