Li, Mahei ManhaiMahei ManhaiLiPeters, ChristophChristophPetersLeimeister, Jan MarcoJan MarcoLeimeisterGassmann, OliverSutter, Philipp2023-04-132023-04-132016https://www.alexandria.unisg.ch/handle/20.500.14171/105271dedigital transformationdigital servicesservice systemsservice systems engineeringbook section