Effectiveness of IT Service Management Capability: Value Co-Creation and Value Facilitation Mechanisms

Winkler, Till J.Till J.WinklerWulf, JochenJochenWulf2023-04-132023-04-132019-06-14https://www.alexandria.unisg.ch/handle/20.500.14171/9855410.1080/07421222.2019.1599513enEffectiveness of IT Service Management Capability: Value Co-Creation and Value Facilitation Mechanismsjournal article