Riedl, ChristophChristophRiedlLeimeister, Jan MarcoJan MarcoLeimeisterKrcmar, HelmutHelmutKrcmarAhson, Syed A.2023-04-132023-04-132010https://www.alexandria.unisg.ch/handle/20.500.14171/97650enService innovationopen innovationelectronic servicee-servicenew service developmentNSDService Innovation for Electronic Servicesbook section