CC Industrial Service and Enterprise Systems
Type
industry project
Start Date
01 March 2014
End Date
2025
Status
ongoing
Keywords
Digita product and service innovation
product lifecycle management
digital innovation
servitization
industrial services
smart service
Description
Das Forschungsgebiet beschäftigt sich mit dem Zusammenspiel von industriellen Services und betrieblichen Informationssystemen. Ziel ist es, skalierbare und flexible Prozesse, Systeme und Datenstrukturen für die Service Operations im industriellen Kontext zu entwickeln. Von besonderem Interesse sind das (Re-)design von Serviceprozessen, Datenmanagement und innovative Implementierungen von Serviceprozessen mit technischen Hilfsmitteln (wie z.B. Big Data Management, Remote Monitoring, Mobile Computing).
Leader contributor(s)
Member contributor(s)
Funder(s)
Topic(s)
service lifecycle management
product lifecycle management
Method(s)
Im Rahmen der gestaltungsorientierten Forschung (Design Science Research) werden relevante und innovative Artefakte (u.a. Methoden) für die Praxis entwickelt.
Range
Institute/School
Range (De)
Institut/School
Division(s)
Eprints ID
243205

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Now showing 1 - 10 of 20
  • Publication
    Towards a Method Compendium for the Development of Digitized Products - Findings from a Case Study
    (Inderscience Enterprises, 2018-01)
    Holler, Manuel
    ;
    Herterich, Matthias
    ;
    Dremel, Christian
    ;
    Uebernickel, Falk
    ;
    Brenner, Walter
    The pervasive infiltration of digital technology into physical products brings both tremendous challenges and opportunities to original equipment manufacturers. With the goal to support the initial stages of the product lifecycle, this article introduces a method compendium for the development of digitized products. More precisely, the compendium suggests (1) customer- and user-centric innovation methods, (2) agile and prototyping methods, (3) system and architecture modelling methods, (4) feedback- and data-driven methods, and (5) service and business modelling methods. Methodically, we draw on secondary data from a longitudinal single-case study scrutinizing the development of digitized trucks at a leading materials handling and intralogistics organization. Bounded to the business-to-business context of industrial equipment manufacturing, we enrich product lifecycle management with methodological contributions valuable for academia and practice alike.
    Type: journal article
    Journal: International journal of product lifecycle management : IJPLM
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/100876
  • Publication
    Digital Twin Concepts in Manufacturing Industries - A Literature Review and Avenues for Further Research
    (Korean Institute of Industrial Engineers, 2016-10)
    Holler, Manuel
    ;
    Uebernickel, Falk
    ;
    Brenner, Walter
    Within the profound digitalization in manufacturing industries, the concept of a virtual, digital equivalent to a physical product has gained increasingly attention. Labeled as digital twin, product avatar, or cyber-physical equivalence, various manifestations in different contexts can be detected in existing literature. Although both practitioners and researchers predict those digital twin concepts a bright future, it is not clear what the current state of research is. Hence, guided by an established literature review methodology and grounded on an in-depth analysis of 38 articles published in the time period from 2001 to 2016, this paper (1) provides an overview on established concepts, (2) classifies the existing body of literature, (3) provides a lifecycle perspective on applications, and (4) suggests directions for further research. With the limitation of the representative and interpretive character, our review contributes by enhancing transparency and understanding of digital twin concepts and supplying ideas and directions for future work.
    Type: conference paper
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/103855
  • Publication
    Towards Understanding Closed-Loop PLM: The Role of Product Usage Data for Product Development Enabled by Intelligent Properties
    (Association for Information Systems, 2016-06)
    Holler, Manuel
    ;
    Stoeckli, Emanuel
    ;
    Uebernickel, Falk
    ;
    Brenner, Walter
    Product lifecycle management (PLM) is a strategy of managing a company’s products all the way across their lifecycles. Empowered by new capabilities, intelligent products enable seamless information flow and thus enable closed-loop PLM. Hence, one phenomenon of particular interest is the appreciation of beginning of life activities through middle of life information. Grounded on empirical data from a multiple-case study in three distinct manufacturing industries, we explore this emergent role of product usage data for product development. In detail, we address rationales, opportunities, conditions, and obstacles. Findings indicate that (1) heterogeneous motives drive the exploitation, (2) a positive impact on every product development stage is perceivable, (3) some products and industry ecosystems are more suitable than others, and (4) technical, economic, and social obstacles challenge the exploitation. With the limitation of an interpretive, qualitative research design, our work represents a first step to understand the role of closed-loop PLM.
    Type: conference paper
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/104303
  • Publication
    Mapping the Field of Product Lifecycle Management: A Bibliometric Study
    (Institute of Information Management of the University of St.Gallen, 2018-01)
    Holler, Manuel
    In today’s competitive economy the systematic development and management of industrial products has become a central issue for manufacturers. In this paper, the field of product lifecycle management is mapped to tribute to its colorful past and promising future. Therefore, a set of well-established bibliometric methods – i.e. (1) citation analysis, (2) co-citation analysis, (3) bibliographic coupling analysis, (4) co-author analysis, and (5) co-word analysis – provides a suitable methodological vehicle. Essential results comprise (1) the documents, authors, and journals with the most impact, (2) the intellectual structure, (3) the intellectual structure of emerging literature, (4) the social structure, and (5) the topics associated with the field. Grounded on these insights, potential avenues for further research are highlighted. Within the characteristic limitations of this kind of literature review, the paper offers content-wise, method-wise, and discipline-wise contributions.
    Type: working paper
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/100874
  • Publication
    Understanding the Business Value: Towards a Taxonomy of Industrial Use Scenarios enabled by Cyber-Physical Systems in the Equipment Manufacturing Industry
    (Association for Information Systems, 2015-05)
    Herterich, Matthias
    ;
    Holler, Manuel
    ;
    Uebernickel, Falk
    ;
    Brenner, Walter
    The trend of digitalization provides new opportunities for industrial equipment manufactures as sensor technology and ubiquitous connectivity become part of the equipment. In particular, cyber-physical systems (CPSs) enable digital innovation for the industrial product and service business by improving operational efficiencies, facilitating innovative hybrid business models, and fuelling servitization in manufacturing. Despite the new opportunities, so far no research has been conducted to investigate and classify configurations and affordances of this new technology. To gain both a broad and in-depth understanding of use scenarios and added-value of CPSs for the service business in the equipment industry, a multi-method approach is chosen: a systematic literature review as well as case study research are conducted. Grounded in existing literature and based on empirical data of 45 use scenarios, we propose a taxonomy to classify use scenarios enabled by CPSs in the equipment industry. This work contributes to the theoretical body of knowledge by proposing a taxonomy of use scenarios enabled by CPSs. The taxonomy can be (1) leveraged to categorize use scenarios of CPSs in the equipment manufacturing industry and (2) used as a framework for further research. Practitioners can use the taxonomy to classify and compare use scenarios as well as identify business model archetypes.
    Type: conference paper
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/106511
  • Publication
    Empowering Technical Customer Service by Cyber-Physical Industrial Equipment: Exploring Rationales, Opportunities, and Impediments
    (Association for Information Systems, 2015-07-06)
    Herterich, Matthias
    ;
    Uebernickel, Falk
    ;
    Brenner, Walter
    Against the backdrop of digital innovation, new opportunities to empower technical customer service (TCS) for industrial equipment are emerging. Despite the currently available technological capabili-ties, organizations struggle to harness the potential of industrial equipment becoming cyber-physical. Cyber-physical capabilities of industrial equipment equipped with sensors, connectivity, and actua-tors, play a particularly pivotal role in providing more efficient and effective TCS support systems. This paper is an attempt to shed initial light onto this emerging topic. Based on 11 explorative case studies with organizations in the industrial service ecosystem, we first recognize changing service business models, the rise of independent TCS organizations, and a shrinking workforce as major ra-tionales for leveraging cyber-physical industrial equipment for TCS. Second, our inquiry identifies remote service, the ability to predict and trigger service activities, and the provisioning of operational equipment information to TCS staff as opportunities for application. Third, we pinpoint impediments to the fast implementation and adoption of cyber-physical capabilities to harness them for TCS pro-cesses. We believe that these findings may help practitioners to understand the relevance and potential of the embedded emerging digital capabilities and to pave the way towards effectively harnessing cyber-physical industrial equipment by identifying key impediments to successful usage.
    Type: conference paper
    URL: http://aisel.aisnet.org/pacis2015/42
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/106184
  • Publication
    An E-mail Embedded Software Prototype for Knowledge Management
    (Association for Information Systems, 2016-05)
    Holler, Manuel
    ;
    Uebernickel, Falk
    ;
    Brenner, Walter
    Against the backdrop of today’s knowledge economy and a strong pervasion of e-mail in enterprises, the paper at hand presents an e-mail embedded software prototype for knowledge management. Although information systems literature esteems the research field of e-mail- related knowledge management as phenomenon, few contributions have been made in artifact- based and problem-oriented research. As existing software applications lack in specificity and currency, a tailored information technology artifact grounded on the unique characteristics of e- mail has been developed in a joint university-industry project following the design science research methodology. “Memoro” facilitates knowledge capture/creation and knowledge sharing/dissemination. Core functionality is the lightweight storage and extraction of e-mail- related information to and from a central repository. With the limitation of a customized prototype, first evaluation results indicate that integrating knowledge management into the daily e-mail routine enables knowledge-intensive businesses to deal with their knowledge in more effective and efficient ways. From a research perspective, “Memoro” might serve scholars as origin for further research. We contribute to the body of knowledge by providing (1) an early version of an innovative design artifact and (2) a concept-centric literature review.
    Type: conference paper
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/104391
  • Publication
    The Evolution of IS Projects in Manufacturing Industries: The Case of Product Lifecycle Management
    (IEEE, 2018-01)
    Holler, Manuel
    ;
    Uebernickel, Falk
    ;
    Brenner, Walter
    In this paper, we explore the evolution of product lifecycle management information systems projects in manufacturing industries over time. There is critical need because initiated projects routinely fail in terms of time, budget, or quality to which the academic discourse has not given adequate consideration. Therefore, we build up on an in-depth case study within the project setting of a leading European automotive supplier kicked-off in January 2016. As central results, the paper provides insights (1) how product lifecycle management information systems projects develop over time, (2) what may be underlying causes, and (3) which implications on project management may be deduced. In view of the limitations by the applied case study research strategy, we illumine the specifics of these information systems projects for scholars. For project managers, an overview on essential developments and their implications supports the successful project execution.
    Type: conference paper
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/100877
  • Publication
    Type: work report
    Issue: 3
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/107190
  • Publication
    Defining Archetypes of e-Collaboration for Product Development in the Automotive Industry
    (Association for Information Systems, 2017-06)
    Holler, Manuel
    ;
    Uebernickel, Falk
    ;
    Brenner, Walter
    The automotive industry represents one of the most relevant industrial sectors of the global economy. In response to a plethora of challenges, e-collaboration for product development has become a nexus of competitive advantage in the automotive world. Since new dynamics in organizational forms on the one hand and advancements in engineering information systems on the other hand have led to increased complexity, a classification model to organize and structure the manifold manifestations seems analytically useful. Hence, the paper at hand (1) proposes, (2) describes, and (3) validates archetypes of e-collaboration for product development in the automotive industry. Anchored in (1) a structured literature review and (2) rich empirical evidence from a multiple-case study in the automotive ecosystem, we organize our research study along a well-established, two-stage research method on archetypes adopting a socio-technical systems perspective. Key findings include the archetypes (1) mechanical development-dominant, (2) software development-dominant, (3) systems engineering-oriented, and (4) non-development-focused e-collaborations for product development as basic patterns. Thereby, “importance of mechanical development” and “importance of software development” act as essential classification dimensions. Keeping the inherent limitations of the qualitative research tradition in mind, this paper offers theoretical, methodological, managerial, and cross-disciplinary contributions.
    Type: conference paper
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/102328