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Jörg Hofstetter
Title
Prof. Dr.
Last Name
Hofstetter
First name
Jörg
Email
joerg.hofstetter@unisg.ch
Now showing
1 - 10 of 102
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PublicationValue Attenuation and Retail Out-of-Stocks : A Service-Dominant Logic Perspective(Emerald Group Publishing Limited, 2014-02-07)
Scopus© Citations 23 -
PublicationType: journal articleJournal: Die VolkswirtschaftVolume: 87Issue: 4
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PublicationType: journal articleJournal: Die VolkswirtschaftVolume: 87Issue: 4
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PublicationType: journal articleJournal: Die VolkswirtschaftVolume: 87Issue: 4
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PublicationType: journal articleJournal: Die VolkswirtschaftVolume: 87Issue: 4
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PublicationCritical factors for sub-supplier management: A sustainable food supply chains perspectiveThe food industry and its supply chains have significant sustainability implications. Effective supply chain management requires careful consideration of multiple tiers of partners, especially with respect to sustainability issues. Firms increasingly approach their sub-suppliers to drive compliance with social and environmental efforts. A number of complexities and unique challenges make sub-supplier management more difficult than direct supplier management, e.g. a lack of contractual relationships to sub-suppliers, few opportunities to put direct pressure on sub-suppliers, or lack of transparency concerning sub- suppliers' involvement in a focal firm's supply chains. The literature has not investigated, either from sustainability or other perspectives, the critical success factors (CSFs) for firms' sub-supplier manage- ment. Therefore, this study seeks to explore and increase understanding of critical factors that help to overcome the complexities and unique challenges of sub-supplier management, with a focus on the food industry. Using data and information from a year-long field study in two food supply chains, the research identified 14 CSFs that influence the success of sub-suppliers' compliance with corporate sustainability standards (CSS). The identified CSFs can be classified into (1) focal firm-related, (2) relationship-related, (3) supply chain partner-related, and (4) context-related CSFs. The present research expands on the theory of critical success factors by applying the theory to the sustainability and sub-supplier manage- ment context. In support of critical success theory, it was found that CSFs do exist and their management will be necessary for effective sub-supplier management success as highlighted and exemplified by field study insights from practitioners. Multiple research avenues are necessary for further evaluation of sub- supplier management in the food industry and other industries who may find similar issues that arose from the food industry.Type: journal articleJournal: International Journal of Production EconomicsVolume: 2014Issue: 152
Scopus© Citations 362 -
PublicationInstitutional entrepreneurship capabilities for interorganizational sustainable supply chain strategies(Emerald Group Publishing Limited, 2011-06-13)
Scopus© Citations 81 -
PublicationThe Relationship Marketing View of the Customer and the Service Dominant Logic PerspectiveBased on the concept of service-dominant logic as the emerging organizing logic of marketing that would replace the traditional goods-dominant view, Vargo and Lusch (2004) originally proposed that among several other approaches to research and marketing practice that had emerged, relationship marketing would be subsumed by this broader view. More recently, however, Vargo (2009) suggested that because relationship marketing focuses on increasing the series of on-going transactions with a customer, coupled with the goal of enhancing their long- term patronage, that relationship marketing extends the goods-dominant perspective, rather than transcending into the service-dominant logic. This article counters that the relationship marketing view of the customer has already transcended the goods-dominant view to the to service-dominant view based on the way that customers are brought into the relationship as active participants in the service creation, and act as "co-producers" of value. To address the apparent goods-dominant approach in two widely used relationship marketing practices and measures, customer relation- ship management and customer lifetime value, this article proposes that these tools can be used from a goods-dominant view, but they can also serve as essential steps towards the practice of relationship marketing from the service-dominant logic.Type: journal articleJournal: Journal of Business Market ManagementVolume: 4Issue: 4
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PublicationAssessing the Contribution of ECRAt the first ECR Europe Conference held in Geneva in 1995, the concept of Efficient Consumer Response (ECR) was introduced for the first time to a European audience. At that conference, ECR was defined as a set of improvement initiatives to help grocery retailers and their suppliers to work together to satisfy consumer wishes better, faster and at less cost. the ECR Europe Executive Board asked the ECR Europe Academic Partnership, together with IBM Business Consulting Services, to investigate the status of ECR implementation in Western Europe, ECR adoption patterns and the effects of ECR adoption on retail and consumer goods businesses. In general, the ECR movement is an attempt to re-engineer the consumer goods business as a whole to establish efficient, collaborative, consumer-oriented business processes. In the adoption of ECR in individual companies there are, however, still many obstacles to overcome and much still to learn.Type: journal articleJournal: ECR Journal : International Commerce ReviewVolume: 6Issue: 1
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PublicationThinking differently about value(Springer, 2005)