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Management of IT Costs and Performance in Business Groups: Analysis of Unaddressed Requirements
ISBN
978-1-86435-644-1
Type
conference paper
Date Issued
2011-07-09
Research Team
IWI4, IIM
Abstract
Information technology (IT) management is a multifaceted and sophisticated mission, particularly inthe context of multinational corporations. Loosely coupled heterogeneous IT systems and almostindependent IT departments within business groups around the globe do not facilitate transparency ofIT costs and performance. The management of costs and performance of IT, also known as ITcontrolling, describes the discipline of ensuring the effective and efficient usage of IT resources. Thebasis of this paper is a case study of seven multinational corporations. Our findings reveal severalunaddressed requirements by best-practice IT management frameworks, with regards to managingcosts and performance of IT in a group context. The case study shows that IT controlling atmultinational corporations has not unleashed its full potential to support the pursuit of more effectiveand efficient management of IT resources.
Language
English
Keywords
CCIIM
HSG Classification
not classified
Refereed
Yes
Book title
Proceedings of Pacific Asia Conference on Information Systems (PACIS) 2011
Publisher
AIS Association for Information Systems
Publisher place
AIS Electronic Library (AISeL)
Event Title
15th Pacific Asia Conference on Information Systems (PACIS) 2011
Event Location
Brisbane, QLD, Australia
Event Date
07.-11.07.2011
Official URL
Subject(s)
Division(s)
Eprints ID
126685
File(s)