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Towards Solving the Personalization-Privacy Paradox for Smart Personal Assistants
Journal
Hawaii International Conference on System Sciences (HICSS)
Type
conference paper
Date Issued
2019
Author(s)
Knote, Robin
Research Team
IWI 6
Abstract
The digital age has yielded information systems (IS) that reduce the complexity of our everyday lives. As such, smart personal assistants (SPAs) like Amazon’s Alexa or Apple’s Siri combine the comfort of intuitive natural language interaction with the utility of personalized and situation-dependent information and service provision. These systems collect and analyze users’ personal data which raises information privacy concerns. The situational trade-off between enjoying personalization benefits and taking privacy risks is known as personalization-privacy paradox (PPP). Although approaches exist to solve the PPP by system design, SPAs novelty and technical sophistication require to research for adequate solutions. Hence, this research-in-progress report shows where we stand on our way towards solving the PPP for SPAs.
Language
English
Keywords
Smart Personal Assistants
Personalization Privacy Paradox
Privacy
Doctoral Consortium
HSG Classification
contribution to practical use / society
Event Title
Hawaii International Conference on System Sciences (HICSS)
Event Location
Maui, Hawaii, USA
Event Date
07.01.2019-12.01.2019
Eprints ID
255502
File(s)