Customer satisfaction is a major driver of companies growth and profitability. Especially in the service industry, job satisfaction of front line employees plays a major role for achieving satisfied customers. Thus, many researchers already have examined job characteristics and occupational stress as antecedents of employees' job satisfaction. However, limited knowledge exists about non-linear relationships and moderating effects among these variables. The present research investigates the antecedents of job satisfaction in the health care industry. Hypotheses are tested by a hierarchical regression analysis on a sample of N=131 registered nurses working in German hospitals. Empirical evidence supports a) a direct linear effect of occupational stress on job satisfaction, b) moderating nonlinear effects of occupational stress on the relationship between motivating potential and job satisfaction.
Language
English
HSG Classification
contribution to scientific community
Refereed
Yes
Event Title
37th European Marketing Academy (EMAC) Annual Conference