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Service Robotics in Healthcare

Type
industry project
Start Date
September 1, 2013
End Date
June 30, 2014
Status
completed
Keywords
robotics
service engineering
healthcare
Description
While robots are widely used in manufacturing and other industries, there is still major skepticism in healthcare as to their impact on work patterns and economic benefits. The purpose of this project is to measure - using different perspectives - the impact of service robotics in healthcare organizations, such as hospitals. The solution approach is hereby twofold. First of all the project shall provide first evidence about the strengths and improvement potentials of this technology in the context of healthcare organizations. Second, the most important performance indicators as well as suitable business model alternatives for the robot operation shall be identified and evaluated. With this two-step-approach the project lays a solid foundation for the further development of services and value propositions.
Leader contributor(s)
Mettler, Tobias  
Member contributor(s)
Domigall, Yannic  
Sprenger, Michaela  
Funder

External Financing

Topic(s)
service engineering
robotics
health services management
Method(s)
design science research
qualitative methods
case study
Range
Institute/School
Range (De)
Institut/School
Principal
MT Robot AG
Division(s)

IWI - Institute of In...

Eprints ID
227577
Support
HSG researchers can find instructions here for adding or importing publications (DOI, ORCID). Please send questions to alexandria@unisg.ch

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