Michael Weibel
Former Member
Thumbnail Image
Title
Dr.
Last Name
Weibel
First name
Michael
Email
michael.weibel@unisg.ch
Phone
+41 71 224 7155

Filters

1 1
6 2
Reset filters

Settings
Now showing 1 - 8 of 8
No Thumbnail Available
Publication

The interplay between employee and firm customer orientation: Substitution effect and the contingency role of performance-related rewards

2018-07-04 , Herhausen, Dennis , De Luca, Luigi , Weibel, Michael

This paper identifies and explains a potential tension between a firm’s emphasis on customer orientation (CO) and the extent to which employees value CO as a success factor for individual performance. Based on self-determination theory and CO implementation research, we propose that firm CO may represent both autonomous and controlled motivations for CO, but that employees’ CO is more strongly linked to individual performance when employees experience solely autonomous motivation. Hence, we expect a substitution effect whereby the link between employees’ CO and their performance is weaker when firm CO is high. Furthermore, we examine a boundary condition for the previous hypothesis and propose that performance-contingent rewards have a positive effect on the internalization of the extrinsic motivation stemming from firm CO. Two multilevel studies with 979 employees and 201 top management team members from 132 firms support our hypotheses. Against previous research, our findings offer a new perspective on the effectiveness of CO initiatives, propose employees’ motivational states as the theoretical explanation for the heterogeneity in the link between employee CO and performance, and reappraise the role of performance-contingent rewards in CO research. We provide managerial implications for the effective implementation of customer-oriented initiatives within firms.

View
No Thumbnail Available
Publication

Digital Dynamic Capabilities in the Airline Industry

2019 , Linden, Erik , Weibel, Michael

View
No Thumbnail Available
Publication

Vertrieb im Industriegüterbetrieb aus Anbietersicht : Untersuchung erfolgskritischer Faktoren nach Geschäftstypen

2014 , Weibel, Michael

View
No Thumbnail Available
Publication

Digitalisierung im Business-to-Business-Marketing und Vertrieb erfolgreich realisieren

2017-08 , Weibel, Michael , Lindenau, Anna

View
No Thumbnail Available
Publication

Sales Excellence Development

2018-03 , Belz, Christian , Huckemann, Matthias , Lee, You-Cheong , Weibel, Michael

View
No Thumbnail Available
Publication

Vertriebsdifferenzierung im Industriegütergeschäft

2015 , Belz, Christian , Weibel, Michael , Backhaus, Klaus , Voeth, Markus

View
No Thumbnail Available
Publication

Vertriebsprofile für das Industriegütermarketing

2014-12-17 , Weibel, Michael , Belz, Christian

View
No Thumbnail Available
Publication

Value Selling

2016-04-02 , Belz, Christian , Dannenberg, Holger , Redemann, Marcus , Weibel, Michael

View