Cognitive automation
Journal
Electronic Markets
ISSN
1019-6781
ISSN-Digital
1422-8890
Type
journal article
Date Issued
2022-01-27
Author(s)
Research Team
IWI6
Abstract
Facilitated by AI technology, the phenomenon of cognitive automation extends the scope of deterministic business process automation (BPA) through the probabilistic automation of knowledge and service work. By transforming work systems through cognitive automation, organizations are provided with vast strategic opportunities to gain business value. However, research lacks a unified conceptual lens on cognitive automation, which hinders scientific progress. Thus, based on a Systematic Literature Review, we describe the fundamentals of cognitive automation and provide an integrated conceptualization. We provide an overview of the major BPA approaches such as workflow management, robotic process automation, and Machine Learning-facilitated BPA while emphasizing their complementary relationships. Furthermore, we show how the phenomenon of cognitive automation can be instantiated by Machine Learning-facilitated BPA systems that operate along the spectrum of lightweight and heavyweight IT implementations in larger IS ecosystems. Based on this, we describe the relevance and opportunities of cognitive automation in Information Systems research.
Language
English
Keywords
Cognitive automation
Knowledge work
Artificial intelligence
Machine learning
Cognition
Automation
HSG Classification
contribution to scientific community
Refereed
Yes
Publisher
Springer
Volume
32
Number
1
Start page
339
End page
350
Subject(s)
Division(s)
Eprints ID
265756
File(s)![Thumbnail Image]()
open.access
Name
JML_859.pdf
Size
953.2 KB
Format
Adobe PDF
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