Smart City Portals for Public Service Delivery: Insights From a Comparative Study
ISBN
9781522536864
Type
book section
Date Issued
2018
Author(s)
Editor(s)
Sugumaran, Vijayan
Research Team
IWI 6
Abstract
The future cities of our societies need to integrate their citizens into a value-co-creation process in order to transform to smart cities with an increased quality of life for their citizens. Therefore, administrations need to radically improve the delivery of public services, providing them citizen- and user-centric. In this context, online portals represent a cost effective front-end to deliver services and engage customers and new organizational approaches as back-ends which decouple the service interface from the departmental structures emerged. The research presented in this book chapter makes two main contributions: Firstly, the findings of a usability study comparing the online presences of the Queensland Government, the UK Government and the South Australian Government are reported and discussed. Secondly, the findings are reflected in regard to a broader “Transformational Government” approach and current smart city research and developments. Service bundling and modularization are suggested as innovative solutions to further improve online service delivery.
Language
English
Keywords
e-government
service innovation
smart city
HSG Classification
contribution to practical use / society
Book title
Developments and Trends in Intelligent Technologies and Smart Systems
Publisher
IGI Global
Publisher place
Hershey, PA, USA
Start page
212
End page
232
Division(s)
Eprints ID
253380