What are the Keys to a Successful Mobile Payment System? Case of Cytizi: Mobile Payment System
Journal
Journal of Global Information Management
ISSN
1062-7375
ISSN-Digital
1533-7995
Type
journal article
Date Issued
2016-08-22
Author(s)
Abstract (De)
Scholars and practitioners agree that the future of payment is mobile contactless payment (MCP). However, while many projects concerning the implementation of MCP solutions have been started, MCP is still not available in most countries. Concerning this fact, studies on the obstacles to MCP implementation conclude that the formation of interorganizational relationships (IORs) is an important aspect to the success of any MCP project. In this study, the authors research the influence of organizational culture on IORs in the French MCP service, Cityzi. They conducted interviews with executives of the main organizations involved and collected data about the organizational culture using a quantitative questionnaire. The results revealed that the organizations involved in Cityzi emphasize a developmental culture that drives innovation and competition between the organizations involved, which leads to rivalry between them. The authors conclude that the centralized structure around a coordinating organization that displays a group culture supports the implementation of MCP systems.
Language
English
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Refereed
Yes
Publisher
IGI Global
Publisher place
Hershey, Pa.
Volume
24
Number
3
Start page
1
End page
20
Pages
20
Subject(s)
Eprints ID
249092