Seeing versus Arguing The Moderating Role of Collaborative Visualization in Team Knowledge Integration
Journal
Journal of Universal Knowledge Management
Type
journal article
Date Issued
2006-03-01
Author(s)
Abstract
This paper sheds light on the communicative process through which experts and decision makers integrate their domain specific knowledge in decision making situations and argues for the benefit of knowledge visualization. We present a second order model for knowledge integration that reflects the main communicative challenges of such interactions. These are: unequal participation, a lack of common ground, a lack of big picture, and an unconstructive handling of conflict. Presenting results from an experimental study, we show that supporting conversations with an interactive visualization tool moderates the relationships of these communicative challenges and knowledge integration. We find that in the supported condition, conversers rely more on the establishment of common ground and big picture and deal more constructively with conflict.
Language
English
Keywords
co-located conversations
collaborative visual tools
decision making
knowledge communication
knowledge integration
knowledge visualization
HSG Classification
not classified
Refereed
Yes
Publisher
Know-Center
Publisher place
Graz
Volume
1
Number
3
Start page
151
End page
162
Pages
12
Subject(s)
Division(s)
Eprints ID
54810