Intercultural aspects of quality management and their relevance for the quality accreditation EFMD CEL.
Type
presentation
Date Issued
2008-06-12
Author(s)
Abstract (De)
Globalisation of higher education seems to be a current trend (e.g. Welch, 2002). Universities form global alliances, joint-ventures, and cross-national partnerships, attract students and faculty from all over the world, and try to establish international programmes. This internationalisation of the higher education landscape affects universities of all sizes since they want to compete on the global market (Siakas & Georgiadou, 2002). Thus, the management of inter-cultural aspects is becoming a significant issue for universities as well. Higher education institutions face cross-cultural issues on different levels:
students with different cultural backgrounds, faculty and staff from culturally diverse backgrounds, different intra- and inter-organisational cultures (e.g. faculties, other institutions/universities), inter-cultural aspects as new demands for the competencies of students (e.g. future employers, society).
In the face of growing global competition, it will become more and more crucial for higher education institutions to establish strong relationships with students, employees, and other stakeholders from various cultural backĀ¬grounds (Harvey & Griffith, 2002). When looking at global educational programmes (such as Master programmes in Business Education), it is clear that such relations are often managed through eLearning. At the same time, it is necessary to install an appropriate quality management approach to maintain these relationships and to make sure that the quality of the educational processes behind the interpersonal relations is according to common standards.
students with different cultural backgrounds, faculty and staff from culturally diverse backgrounds, different intra- and inter-organisational cultures (e.g. faculties, other institutions/universities), inter-cultural aspects as new demands for the competencies of students (e.g. future employers, society).
In the face of growing global competition, it will become more and more crucial for higher education institutions to establish strong relationships with students, employees, and other stakeholders from various cultural backĀ¬grounds (Harvey & Griffith, 2002). When looking at global educational programmes (such as Master programmes in Business Education), it is clear that such relations are often managed through eLearning. At the same time, it is necessary to install an appropriate quality management approach to maintain these relationships and to make sure that the quality of the educational processes behind the interpersonal relations is according to common standards.
Language
German
Keywords
quality management
accreditation
CEL
EDEN
HSG Classification
contribution to scientific community
Refereed
No
Event Title
EDEN Conference
Event Location
Lisbon
Subject(s)
Eprints ID
47717