Towards a Collaborative Health Care System - Managing the Transformation Process in clinical settings in Switzerland
Type
conference paper
Date Issued
2006-09-06
Author(s)
Abstract (De)
Intense collaboration among individuals and teams between as well as within public sector organisations fosters collaborative advantages like cost savings and higher quality in regard to public service delivery. Such collaborative advantages are organisational improvements catalysed by the use of information and communication technologies (ICT) as an enabler of change.
Even though intra-organisational and inter-organisational ecollaboration appear to boost efficiency and effectiveness in public service delivery, ecollaboration is still rarely practiced in health care systems. Since many different actors and organizations are involved in the provision of health care services especially during hospitalization the processes within clinical settings are particularly suitable for e-collaboration.
This paper analyses the challenges which need to be faced while realising ecollaboration in clinical settings and offers implications on how to manage the challenges. The analysis of electronic collaboration and its role within the public sector is based on a broad literature review. The further effects of e-collaboration in the Swiss
health care sector will be analysed using a case study regarding the Swiss health care system. The empirical results described in the paper are preliminary and derive from a research project accomplished at the Institute for Public Services and Tourism at the
University of St. Gallen, Switzerland.
Based on the theoretical conclusions and the empirical research an overview will be given on factors of success for managing the transformation process in clinical settings. Further research will deepen and concretize the drawn conclusions in this paper.
The implications given in this paper will concentrate on identified factors of success for the implementation of e-collaboration.
Even though intra-organisational and inter-organisational ecollaboration appear to boost efficiency and effectiveness in public service delivery, ecollaboration is still rarely practiced in health care systems. Since many different actors and organizations are involved in the provision of health care services especially during hospitalization the processes within clinical settings are particularly suitable for e-collaboration.
This paper analyses the challenges which need to be faced while realising ecollaboration in clinical settings and offers implications on how to manage the challenges. The analysis of electronic collaboration and its role within the public sector is based on a broad literature review. The further effects of e-collaboration in the Swiss
health care sector will be analysed using a case study regarding the Swiss health care system. The empirical results described in the paper are preliminary and derive from a research project accomplished at the Institute for Public Services and Tourism at the
University of St. Gallen, Switzerland.
Based on the theoretical conclusions and the empirical research an overview will be given on factors of success for managing the transformation process in clinical settings. Further research will deepen and concretize the drawn conclusions in this paper.
The implications given in this paper will concentrate on identified factors of success for the implementation of e-collaboration.
Language
German
Keywords
E-Government
E-Health
E-Collaboration
HSG Classification
contribution to scientific community
Refereed
No
Publisher
IDT-HSG
Start page
22
Event Title
European Group for Public Adminstration (EGPA) Annual Conference 2006
Event Location
Milan
Event Date
06.-09.09.2006
Subject(s)
Division(s)
Eprints ID
40606