Examining the Determinants of Mobile Location-based Services' Continuance
ISBN
978-1-61839-472-9
Type
conference paper
Date Issued
2011-12-06
Author(s)
Editor(s)
Galletta, Dennis F.
Liang, Ting-Peng
Abstract
The continuance of use is an important topic of IS research. However, in the past, many researchers have focused on adoption rather than IS continuance. Studying continuance is of equal importance, because if use does not persist, this may limit the revenues of the provider. This is particularly true for consumer-oriented services, which rely on advertising, or subscription-based revenue models. In this paper, we investigate the determinants of location-based services (LBS) continuance as a relevant case study for the examination of IS continuance generally. A research model is developed and empirically tested through a survey of a representative sample in Germany. The proposed model builds on and extends the Limayem et al. model of IS continuance. Our analysis highlights the importance of habit and emotion in LBS continuance. The results indicate that habit has a stronger predictive power than continuance intentions for LBS continuance and that emotions are an important driver for user satisfaction with LBS.
Language
English
Keywords
Post-Adoption
IS Continuance
Habit
Emotions
Location-based Services
HSG Classification
contribution to scientific community
Refereed
Yes
Book title
Proceedings of the International Conference on Information Systems, ICIS 2011
Publisher
Association of Information Systems
Publisher place
AIS Electronic Library (AISeL)
Start page
13
Event Title
32nd International Conference on Information Systems (ICIS 2011)
Event Location
Shanghai
Event Date
04.-07.12.2011
Subject(s)
Division(s)
Eprints ID
241362