Does the Ability to Choose Matter? On the Relationship between Bring-your-own Behavior and IT Satisfaction
Journal
Communications of the Association for Information Systems
Type
journal article
Date Issued
2018
Author(s)
Klesel, Michael
;
Kampling, Henrik
;
Bretschneider, Ulrich
;
Niehaves, Björn
Research Team
IWI6
Abstract
Employees increasingly complete organizational tasks using privately owned consumer technologies such as private devices (e.g., smartphones) or private Internet accounts (e.g., email accounts). Higher satisfaction constitutes a major reason for this bring-your-own behavior (BYOB). However, little research has theoretically explored and empirically tested this assumption. This study sheds light on this phenomenon by analyzing the effect of BYOB on IT satisfaction. Drawing from social cognitive theory, we propose choice self-efficacy as a new construct that intermediates the relationship between BYOB and IT satisfaction. Building on results from survey data (n = 400), we provide new evidence that BYOB has a positive effect on IT satisfaction whereby choice self-efficacy plays a vital element as it mediates this relationship. Since IT satisfaction shapes how people use technology and how they perform with it, we derive important implications for future research on IT consumerization. Furthermore, we provide several conclusions for practitioners and discuss how to enhance IT satisfaction and choice self-efficacy.
Language
English
Keywords
itegpub
pub_ubr
HSG Classification
contribution to scientific community
Refereed
Yes
Publisher
Communications of the Association for Information Systems
Volume
43
Number
36
Start page
690
End page
710
Official URL
Subject(s)
Eprints ID
262194