Purposeful availability measurement : Development of an evaluation concept to ensure outcome-orientation within performance contracts
Type
conference paper
Date Issued
2013-09-12
Author(s)
Abstract
Performance based contracts are an innovative approach to align outcome orientation and incentivizing remuneration models in buyer-supplier relationships. To evaluate the grade of fulfillment of those contracts performance indicators are needed. In case of capital equipment maintenance, repair and provisioning ser-vices play a vital role as well as the reliability and supportability of the product it-self. Based on two case studies this paper presents a methodology to operational-ize the measure "availability" focusing on the heterogeneous needs of customer and offering supplier during different phases of the transaction process.
Language
English
Keywords
Performance Based Contracting
Availability Measurement
Performance Indicators
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Refereed
Yes
Publisher
VHB Verband der Hochschullehrer
Publisher place
Göttingen
Event Title
LM 2013: Jahrestagung der Wissenschaftlichen Kommission Logistik im VHB
Event Location
Bremen, Germany
Subject(s)
Division(s)
Eprints ID
225724