Managing IT Service Quality as Perceived by the Customer
Type
conference paper
Date Issued
2004-09-05
Author(s)
Research Team
IIM, IWI4
Language
English
Keywords
Dienstleistungsproduktion
Integriertes Informationsmanagement
Informationsmanagement
CCIIM
HSG Classification
not classified
Refereed
No
Book title
Proceedings of the ITS 15th Biennial Conference
Event Title
15th ITS Biennial Conference
Event Location
Berlin
Event Date
04.-07.09.2004
Subject(s)
Division(s)
Eprints ID
213493