Understanding and Managing Conversations from a Knowledge Perspective : An Analysis of the Roles and Rules of Face-to-face Conversations in Organizations
Journal
Organization Studies
ISSN
0170-8406
ISSN-Digital
1741-3044
Type
journal article
Date Issued
2008-10-01
Author(s)
Abstract
This article presents a discussion on the role of face-to-face conversations for social knowledge processes and sense making in organizations. Given the importance attributed to conversations in the literature, but also the many conversational routines that prevent knowledge creation and sharing, the question pursued is how conversations can be managed to foster developments in organizational knowing. We particularly focus on the role of explicit rules as one means to manage conversations from a knowledge perspective and analyse contributions from knowledge management, organizational learning, decision making and change management. In order to refine and systemize the discussion on the multitude of conversation rules, we propose a management framework by drawing on communication theory. Implications for management as well as future directions for research on conversation management conclude the article.
Language
English
HSG Classification
not classified
Refereed
Yes
Publisher
Sage
Publisher place
London [u.a.]
Volume
29
Number
10
Start page
1287
End page
1313
Pages
27
Subject(s)
Division(s)
Eprints ID
54841