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Changing information retrieval behaviours: An empirical investigation of users' cognitive processes in the choice of location-based services
Journal
European journal of information systems : EJIS
ISSN
0960-085X
ISSN-Digital
1476-9344
Type
journal article
Date Issued
2014-09-01
Author(s)
Abstract
The introduction of smartphones and the accompanying profusion of mobile data services have had a profound effect on individuals' lives. One of the most influential service categories is location-based services (LBS). Based on insights from behavioural decision-making, a conceptual framework is developed to analyse individuals' decisions to use LBS, focusing on the cognitive processes
involved in the decision-making. Our research is based on two studies. First, we investigate the use of LBS through semi-structured interviews of smartphone users. Second, we explore daily LBS use through a study based on diaries. The findings highlight that the decision to use LBS can be described by either a comparative mode based on the value of LBS in relation to other available options,
or an intuitive mode in which past experiences trigger the use of heuristics. These modes in turn have positive influences on the continuance of LBS use and indicate changes in individuals' information retrieval behaviours in everyday life. In particular, the distinct value dimension of LBS in specific contexts of use changes
individuals' behaviours towards accessing location-related information.
involved in the decision-making. Our research is based on two studies. First, we investigate the use of LBS through semi-structured interviews of smartphone users. Second, we explore daily LBS use through a study based on diaries. The findings highlight that the decision to use LBS can be described by either a comparative mode based on the value of LBS in relation to other available options,
or an intuitive mode in which past experiences trigger the use of heuristics. These modes in turn have positive influences on the continuance of LBS use and indicate changes in individuals' information retrieval behaviours in everyday life. In particular, the distinct value dimension of LBS in specific contexts of use changes
individuals' behaviours towards accessing location-related information.
Language
English
Keywords
Smartphones
Location-based services
User behaviour
Behavioural
decision-making
decision-making
HSG Classification
contribution to scientific community
Refereed
Yes
Publisher
Operational Research Society
Publisher place
Birmingham
Volume
23
Number
5
Start page
513
End page
528
Pages
16
Subject(s)
Division(s)
Eprints ID
241363