Towards a Theory of Explanation and Prediction for the Formation of Trust in IT Artifacts
Type
conference paper
Date Issued
2011-12-04
Author(s)
Research Team
iw6-init
Abstract
In this paper we argue that the predominant trust conceptualization in IS has a major weakness when researching trust in IT artifacts and that a theory of explanation and prediction for the formation of trust in IT artifacts is necessary to face the upcoming challenges. Thus, we motivate a trust conceptualization from the HCI discipline, and develop a formative measurement model for trust in IT artifacts to achieve deeper insights on the formation of trust. The results of our pre-study with 102 undergraduate students suggest that the new conceptualization is valueable for creating the desired insights on the formation of trust in IT artifacts. In an upcoming field experiment with about 250 users we expect to gain more detailed and reliable insights in the formation of trust in IT artifacts allowing us to derive a first theory of explanation and prediction for the formation of trust in IT artifacts.
Language
English
Keywords
Trust
Trust in IT artifacts
Laboratory experiment
Theory of explanation and prediction
HSG Classification
not classified
Refereed
Yes
Book title
SIGHCI 2011 Proceedings
Publisher
AIS Electronic Library (AISeL)
Event Title
10th Annual Pre-ICIS Workshop on HCI Research in MIS
Event Location
Shanghai
Event Date
04.12.2011
Official URL
Subject(s)
Division(s)
Eprints ID
220250
File(s)![Thumbnail Image]()
Name
JML_260.pdf
Size
153.37 KB
Format
Adobe PDF
Checksum (MD5)
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