Digital Receipts: Fostering Mobile Payment Adoption
ISBN
978-3-319-03646-5
Type
conference paper
Date Issued
2013-12-03
Author(s)
Editor(s)
Abstract
Mobile payment adoption remains low. This paper presents a user-study that evaluates whether providing digital receipts in-store to customers could drive mobile payment adoption. Our results reveal that although our smart phone based payment and digital receipt processes took up to 60% longer than getting paper receipts and paying with cash, users perceived the digital receipt approach as fun, useful, and even time-saving. These insights may help drive adoption of mobile payment systems.
Language
English
HSG Classification
contribution to scientific community
Refereed
No
Book title
Ambient Intelligence
Publisher
Springer
Publisher place
Heidelberg
Volume
LNCS 8309
Start page
140
End page
149
Pages
10
Event Title
Fourth International Joint Conference on Ambient Intelligence (AmI-2013)
Event Location
Dublin, Ireland
Event Date
03.-05.12.2013
Subject(s)
Division(s)
Eprints ID
226632