Information Technology Use by Providers of Person-Oriented Services: Actual Usage and Acceptance Issues in Health Care
Type
conference paper
Date Issued
2010-09-30
Author(s)
Research Team
iw6-init
Abstract
In order to develop service design methods for IT-enabled person-oriented services, it has to be analyzed to what extent IT is in use today, as well as which acceptance issues of implementing new IT-based innovations play a vital role. In this paper, we focus on service providers in health care since they face significant challenges due to the demographic shift, including cost increases, uneven quality standards and limited resources to provide the ageing population with adequate services. The objective of this study is to explore how and to which extent IT is used in business practice as of today, as well as to present retentions and opinions upheld especially by service providers, providing a more profound understanding of IT and technology acceptance, paving the road for systematic development of IT-enabled person-oriented services.
Language
German
Keywords
Person-Oriented Services
Health Care
Actual Usage and Acceptance
HSG Classification
not classified
Refereed
Yes
Start page
1
End page
13
Event Title
20. International RESER Conference (RESER) 2010
Event Location
Gothenburg
Event Date
30.09.-02.10.2010
Subject(s)
Division(s)
Eprints ID
220581
File(s)![Thumbnail Image]()
open.access
Name
JML_201.pdf
Size
248.18 KB
Format
Adobe PDF
Checksum (MD5)
65becc7572e196ec482b3ad33565ce8d