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Understanding and Improving Consumer Reactions to Service Bots
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Understanding and Improving Consumer Reactions to Service Bots
Journal
Journal of Consumer Research
ISSN
0093-5301
Type
journal article
Date Issued
2023-12
Author(s)
Castelo, N.
Boegershausen, J.
Hildebrand, Christian Alexander
Henkel, A.
DOI
10.1093/jcr/ucad023
Language
English
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Refereed
Yes
Publisher
University of Chicago Press
Volume
50
Number
4
Start page
848
End page
863
Official URL
https://academic.oup.com/jcr/advance-article/doi/10.1093/jcr/ucad023/7100346
URL
https://www.alexandria.unisg.ch/handle/20.500.14171/116295
Subject(s)
behavioral science
Division(s)
IBT - Institute of Be...
Eprints ID
269976