Exploring antecedent factors of co-creation in public service ecosystems: a study of local welfare platforms in Italy
Type
conference paper
Date Issued
2023
Author(s)
Abstract
This paper examines the potential of platforms for co-creating public services as a solution to contemporary societal challenges in welfare, using a service ecosystem perspective. The study provides a multilevel examination of antecedents to co-creation through a comparative multiple-case study of four cases of platforms developed in Northern Italy at the local level involving public authorities, private service providers, and citizens. The study finds that platforms for co-creating public services are developed not only top-down, but also middle-out and bottom-up, recognizing stakeholders' autonomy and proactive initiatives in cocreation. The study also recognizes the importance of political support and proactive citizens, social workers, and public officials in the development of platforms for co-creating public services.
Language
English
Keywords
platform
co-creation
public service ecosystem
public services
welfare
antecedents
Event Title
IRSPM Conference
Event Location
Budapest, Hungary
Event Date
3-5 April 2023
File(s)![Thumbnail Image]()
open.access
Name
Casalini Rotolo Longo - Welfare Platforms - Manuscript IRSPM.pdf
Size
342.8 KB
Format
Adobe PDF
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