Do You Really Want Happy Policyholders? An Empirical Analysis of the Relationship Between the Net Promoter Score and the Insurer’s Profitability
Type
conference paper
Date Issued
2021-03-11
Author(s)
Language
English
HSG Classification
contribution to practical use / society
HSG Profile Area
SoM - Business Innovation
Event Title
Jahrestagung des Deutschen Vereins für Versicherungswissenschaft 2021
Event Location
Mannheim (Online)
Event Date
10.-11.03.2021
Subject(s)
Division(s)
Eprints ID
262876