Design and Evaluation of a Didactical Service Blueprinting Method For Large Scale Lectures
ISBN
978-0-615-71843-9
Type
conference paper
Date Issued
2012-12-14
Author(s)
Editor(s)
Joey, F. George
Research Team
iw6-init
Abstract
University instructors face strict economic constraints when designing lectures. Intelligent usage of IT and higher degrees of learner integration can help to face this challenge, but it is difficult to decide which parts of a lecture should be re-designed and how. Thus, we present the Didactical Service Blueprint (DSB), a method to analyze and re-design large scale learning services with reasonable resources by integrating eLearning and peer learning activities. We have used DSB to iteratively improve an IS-lecture over the course of four years and evaluated learning success (n = 404) and satisfaction (n = 389). Results indicate that DSB is suitable to improve lectures considering reasonable consumption of resources. As theoretical contribution, this paper offers an advancement and adaptation of the traditional Service Blueprint explicitly designed for large scale learning services. The practical contribution lies in the application of DSB to develop solutions for common problems in large courses.
Language
English
Keywords
Design and evaluation of a didactical service blueprinting method for large scale lectures.
HSG Classification
not classified
Refereed
Yes
Book title
Proceedings of the International Conference on Information Systems, ICIS 2012
Publisher
Association for Information Systems
Publisher place
AIS Electronic Library
Event Title
33rd International Conference on Information Systems (ICIS 2012)
Event Location
Orlando, FL
Event Date
16.-19.12.2012
Subject(s)
Division(s)
Eprints ID
219850
File(s)![Thumbnail Image]()
Name
JML_323.pdf
Size
358.06 KB
Format
Adobe PDF
Checksum (MD5)
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