Customer Investigation Process at Credit Suisse: Meeting the Rising Demands of Regulators
ISBN
978-3-7908-1564-1
Type
conference paper
Date Issued
2004-10-03
Author(s)
Braendli, Pius
;
Muegeli, Thomas
;
Maier, Daniel
;
Winter, Marcel
;
Klesse, Mario
;
Herrmann, Clemens
Editor(s)
Research Team
IWI1, BPM
Abstract
Customer investigations in the banking industry are carried out in connection with prosecutions, administration of estates or other legal actions. The Investigation & Inquiries department of Credit Suisse has to handle approximately 5'000 customer investigations per year. So far, the investigation process was very complex, time consuming and costly: Several redundant query-processes needed to be performed to achieve necessary results. In the last few years, new regulatory requirements led to a massive increase of investigations to be performed. This case study describes how these requirements could be met by redesigning the process and building a data warehouse based application that automates most parts of the process. These two measures significantly improved the customer investigation process, resulting in considerable cost and time savings for Credit Suisse. The case is structured using a theory based information quality framework proposed by Liu and Chi (2002).
Language
English
Keywords
Data Warehousing
HSG Classification
not classified
Refereed
No
Book title
Auf dem Weg zur Integration Factory
Publisher
Physica
Publisher place
Heidelberg
Start page
437
End page
458
Pages
22
Event Title
DW2004 - Data Warehousing und EAI
Event Location
Friedrichshafen
Event Date
03.-04.10.2004
Subject(s)
Division(s)
Eprints ID
66332
File(s)![Thumbnail Image]()
Name
DW2004_InvestigationTool_v5.pdf
Size
541.38 KB
Format
Adobe PDF
Checksum (MD5)
147baf4106274d44d47e621e9831223d