Process Performance Management - Illuminating Design Issues through a Systematic Problem Analysis
ISBN
978-1-4503-0113-8
Type
conference paper
Date Issued
2011-03-21
Author(s)
Editor(s)
Shin, Dongwan
Research Team
IWI1
Abstract
Business processes are the means by which organizations create value. Consequently, organizations need to continuously monitor and control their processes' performance so as to provide a consistent and predictable execution quality. A number of today's organizations, however, appear to encounter difficulties with measuring and improving their processes' performance. In this paper, we set out to identify the gap between how organizations currently approach process performance management (PPM) and what they are striving to realize in the future. The systematic gap analysis results in a set of design factors that are valuable in guiding future design efforts for useful and relevant PPM solutions.
Language
English
HSG Classification
not classified
Refereed
No
Book title
The 26th Annual ACM Symposium on Applied Computing
Publisher
ACM Press
Publisher place
New York, N.Y.
Volume
1
Start page
280
End page
286
Pages
7
Event Title
26th Symposium on Applied Computing (ACM SAC)
Event Location
Taichung, Taiwan
Event Date
21.-24.03.2011
Subject(s)
Eprints ID
142353