Options
Knowledge Scaffolding: A Classification of Visual Structures for Knowledge Communication in Teams
Type
conference paper
Date Issued
2013-09-04
Editor(s)
Lindstaedt, Stefanie
Granitzer, Michael
Abstract
In this conceptual paper we develop Wanda Orlikowski's [1] idea of considering the distinguishing characteristics of physical scaffolds as a metaphor to offer insights into how knowledge in practice is materially scaffolded. We build on an interdisciplinary analogy between two connotations of the notion of "scaffolding": physical scaffolding from an architectural-engineering perspective and scaffolding of the "everyday knowing in practice" from a knowledge management perspective. Based on that, we classify visual structures for knowledge communication in teams into four types of scaffolds: grounded (corresponding i.e., to perspectives diagrams or dynamic facilitation diagrams), suspended (i.e., negotiation sketches), panel (i.e., roadmaps or timelines) and reinforcing (i.e., a visual domain glossary). The article concludes with a set of recommendations in the form of questions to ask whenever practitioners are making choices regarding which types of visual structures should be used for specific knowledge communication needs. Our recommendations aim at providing a framework at a broad-brush level to aid choosing a suitable visualization template depending on the type of knowledge management endeavor.
Language
English
HSG Classification
contribution to scientific community
Refereed
Yes
Book title
i-KNOW 2013 : proceedings of the 13th International Conference on Knowledge Management and Knowledge Technologies
Publisher
ACM
Publisher place
New York
Start page
8
Event Title
13th International Conference on Knowledge Management and Knowledge Technologies (I-KNOW)
Event Location
Graz, Austria
Event Date
04.-06.09.2013
Subject(s)
Division(s)
Eprints ID
225817